Reservations

A 50% deposit is required to confirm and secure your reservation. The deposit is strictly non-refundable and will be forfeited in cases of cancellation, no-show, or failure to comply with the applicable rescheduling and late-arrival policies.

Guests who wish to arrive earlier than their originally booked time may be accommodated subject to therapist availability. Early arrival does not guarantee an earlier treatment start time — you may be asked to wait until your assigned therapist becomes available.

A 30-minute grace period is provided for late arrivals. Guests arriving more than 30 minutes after their scheduled booking time may be considered a no-show, and the 50% deposit will be forfeited. The Spa may also need to shorten the treatment duration for guests who arrive late in order to accommodate succeeding reservations.

If you wish to reschedule, change your booking time, or anticipate arriving late, please notify the Spa at least 2 hours before your scheduled appointment. Requests made less than 2 hours in advance, or failure to notify the Spa, may result in forfeiture of the 50% deposit. All changes are subject to availability and Spa approval.

Pregnant guests must inform the Spa and therapist of their pregnancy before receiving any treatment, as certain treatments and massage techniques may not be suitable during pregnancy. Guests may be required to provide medical clearance from their physician, particularly for high-risk pregnancies or medical complications, and should inform the therapist of their stage of pregnancy before treatment begins. The Spa reserves the right to decline or modify a treatment if deemed unsuitable or unsafe. We do not provide medical advice — please consult your healthcare provider before booking during pregnancy.

Yes. Please inform the Spa and therapist of any existing medical conditions, injuries, allergies, recent surgeries, skin conditions, or other health concerns that may affect your treatment — including but not limited to heart or cardiovascular conditions, high or low blood pressure, diabetes, recent surgery or medical procedures, recent injuries, fractures or sprains, severe or unexplained pain, skin infections or open wounds, severe allergies, and fever or flu-like symptoms. The Spa reserves the right to modify, postpone or decline a treatment where there is reasonable concern for guest or therapist safety, and guests experiencing fever, contagious illness, open wounds or an active skin infection are asked to reschedule. H Signature Spa is not a medical facility — our treatments are for relaxation and wellness only, and are not a substitute for professional medical care.

Yes. Guests who require special assistance, mobility support or other accessibility accommodations are encouraged to inform the Spa at the time of booking so appropriate arrangements can be made. Some treatments or facilities may have physical or operational limitations, and the Spa will make reasonable efforts to accommodate based on available facilities, therapist capability and safety. A companion or guardian may be permitted to assist during your visit, subject to Spa guidelines and available space.

We recommend arriving 10–15 minutes before your scheduled appointment, avoiding a heavy meal immediately beforehand, and informing your therapist of any medical conditions, injuries, allergies, pregnancy or physical discomfort before treatment begins. Please remove jewelry and other accessories where necessary, keep personal belongings secured, and set your phone to silent to maintain a peaceful environment. We also recommend avoiding alcohol or other substances that may affect alertness before your treatment, and communicating any discomfort, excessive pressure or sensitivity to your therapist immediately.

After your treatment, drink plenty of water to stay hydrated, rest and avoid strenuous physical activity immediately after an intensive treatment, and follow any aftercare instructions given by your therapist. Please avoid alcohol immediately after a massage or intensive treatment, and let us know or seek appropriate medical attention if you experience unusual or persistent pain, dizziness, allergic reactions or other concerning symptoms afterward.

For the comfort, safety and relaxation of all guests, children aged 0–12 are not permitted inside the Spa, even when accompanied by a parent or guardian.

By booking and receiving a treatment with us, you confirm that the health information you have provided is accurate and that you have informed the Spa of any circumstances that may affect your treatment. You are responsible for communicating any discomfort, medical concerns or changes in your condition before or during treatment. The Spa reserves the right to modify, postpone or refuse a treatment when necessary to protect the health, safety and well-being of guests, therapists or others.

Yes — H Signature Spa reserves the right to modify, reschedule or decline a reservation when necessary due to therapist availability, operational limitations, safety concerns or unforeseen circumstances.

H Signature Spa is a professional wellness environment, and we maintain a strict zero-tolerance policy toward sexual harassment, inappropriate remarks, unwanted physical contact, or requests for services outside our professional treatment menu. Any such behaviour will result in the treatment being stopped immediately, full payment being charged, and the guest being asked to leave; serious incidents may be reported to local authorities.

Smoking (including cigarettes, vapes and heated tobacco) is strictly prohibited inside all indoor areas of the spa, in line with Philippine Executive Order No. 26. Please also set your phone to silent and keep conversation quiet to maintain a relaxing atmosphere for all guests, and refrain from taking photos, videos or audio recordings inside treatment rooms, changing areas or other guests' spaces without the Spa's permission.

Guests are liable for the full repair or replacement cost of any spa equipment, furnishings, linens or amenities damaged through misuse or intentional conduct. Please keep watches, jewelry, cash and electronic devices with you at all times during your visit; except where loss or damage results from the Spa's own intentional act or gross negligence, H Signature Spa is not responsible for personal valuables that are lost, misplaced or damaged during your visit.

Guests are responsible for honestly and proactively disclosing any relevant health condition before treatment begins. If a guest withholds, misrepresents or fails to disclose a health condition, or proceeds with treatment without medical clearance where required, H Signature Spa and its therapists are not liable for any resulting discomfort, aggravation of an existing condition, or adverse reaction. If a therapist assesses during a treatment that continuing is unsafe — for example due to acute illness, fever, or intoxication — the Spa reserves the right to stop the treatment immediately for the guest's safety.